Privacy

Thank you for choosing to be part of our community at Solu, doing business as Solu (“Solu Technology Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at [email protected].

This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

When you install the App and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you disagree with, please discontinue the use of our Sites and our services. We reserve the right to refuse service to anyone at any time.

This privacy policy applies to all information collected through the App, and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “Services“).

Please read this privacy policy carefully, as it will help you make informed decisions about sharing your personal information with us.

1. WHAT INFORMATION DO WE COLLECT?

The personal information you disclose to us

In Short: We collect various types of information from you when you install and use our Services. This includes information you provide directly, information about your use of the Services, and information from third-party sources, as well as specific access rights required to enhance functionality.

When you install our application, we request certain permissions that allow us to collect the following information:

• Customer Information: We collect details about customers who interact with your store, specifically when they add products to their wishlist. To facilitate this, we request permission to edit customer data, which includes adding metafields to track wishlist activities.
• Product and Collections Information: We collect data regarding the products and collections you have in your online store. Viewing access to your products is necessary to ensure that the app can accurately reflect your current offerings and update any changes in real-time.
• Online Store Configuration: We collect information about the themes and pages of your online store. By requesting edit permissions, we can modify your store’s layout and design to ensure compatibility and seamless integration of our app’s features.

Additionally, we collect information through:

• Direct Interactions: You may give us your identity, contact, and financial information by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies or Interactions: As you interact with our Services, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources such as social media platforms and market research partners.

Please be assured that we only collect information that is necessary for the provision of our Services and to enhance your user experience. We commit to safeguarding your data with the highest standards of privacy and security.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We use your information to provide and improve the Services, with a commitment to your privacy.

We use your personal information to operate, maintain, enhance, and provide all features of the Services, to provide services and information that you request, to respond to comments and questions, and to provide support to users of the Services.

We value your trust in providing us your personal information and emphasize its use in ways that are beneficial to you. Here’s how we do it:

• To Provide and Manage the Services You Request: This includes, for example, processing your requests, orders, and payments. We utilize your information to support the delivery of the services under the contract we have with you.
• To Improve Our Services: We analyze usage patterns and preferences to enhance the functionality and user experience of our services. This helps us to develop new features and optimize our existing services for better user engagement.
• To Communicate With You: We use your contact information to resolve customer support issues, to respond to your requests, questions, and feedback. We also may use your information to send you service-related notices.
• To Ensure Security: We utilize your data to ensure the security of our services, including to prevent fraud and abuse, and to protect your information from unauthorized access and processing.
• To Enforce Compliance with Our Terms and Policies: We use your information to enforce our terms of service and where necessary, to manage our legal and operational affairs and to comply with the law.
• To Fulfill Legal Obligations: When required by law, we may use your information to comply with legal processes or statutory requirements.
• For Research and Development: We may use your information for research and development purposes, to analyze trends, usage, and behaviors to improve our services and user experiences. Any information used for these purposes is done in an aggregated and anonymized manner.
• Request Feedback: Occasionally, we may use your information to request feedback to understand your preferences and interests to enhance our services.

Your information will not be used for any purposes beyond what is stated in this policy without informing you and obtaining your explicit consent where required.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We share your information only with your consent, to provide services, or to comply with legal obligations.

Your information is precious, and we are committed to protecting your privacy. Our policy is to share your information only under the following situations:

• With Consent: We will share your information with third parties only after you have given us explicit permission. You will always be informed about who the information is being shared with and why.
• For Service Provision: We may share your information with our trusted service providers, but only to the extent necessary for them to provide the services that you have requested or to support our own service delivery. For example, we may use third parties for hosting our servers, data analysis, email delivery, and providing customer support.
• Legal Obligations: If we are required by law, such as by a subpoena or other judicial process, we will share your information to comply with legal obligations. We will always verify the legality of the request before disclosing any information.
• Vital Interests: In rare cases where it is necessary to protect your vital interests or those of another person, such as in emergencies where someone’s life is at risk, we may disclose your information.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that deal. We will notify you of any such deal and outline your rights in that event.

We ensure all third parties are contractually obligated to maintain the confidentiality and security of your data and to process it only in accordance with our instructions and the law. We do not sell, rent, or trade any of your information with third parties for their promotional purposes.

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

In Short: We only share information with the following third parties.

We share information strictly with service-related third parties, such as cloud service providers necessary for hosting our services, with safeguards in place to protect your personal data.

Cloud Computing Services
Digital Ocean

Website Hosting
Shopify

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18. By using the Services, you represent that you are at least 18 or the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to delete such data from our records promptly. If you become aware of any data we have collected from children under the age of 18, please contact us at [email protected].

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv), if applicable, to data portability. In certain circumstances, you may also have the right to object to processing your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you have questions or comments about your privacy rights, you may email us at [email protected].

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

10. DATA BREACH

A privacy breach occurs when there is unauthorized access to or collection, use, disclosure, or disposal of personal information. You will be notified about data breaches when Stopbe believes you are likely to be at risk of serious harm. For example, a data breach may likely result in severe financial harm or harm your mental or physical well-being. In the event that Stopbe becomes aware of a security breach that has resulted or may result in unauthorized access, use, or disclosure of personal information, Stopbe will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

13. DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at [email protected] or by post to:

Solu Technology

Pearl Plaza, 561A Dien Bien Phu, Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam